Customer Experience

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Hallmark Business Connections
By learning to handle service breakdowns masterfully, you can actually create loyal customers. Learn more in Micah Solomon's latest Hallmark Business Connections' guest blog post.

Customer Service Recovery |Hallmark Business Connections

Four Steps to Say Sorry & Make Great Service Recoveries.

In a recent Direct Marketing News article Rhonda Basler discusses the role honesty plays in shaping the customer experience. Learn more.

It's Time to Face Marketing's Impact on Customer Experience

Marketers who ignore the influence of marketing on customer experience do so at their peril.

The best customer experiences are meaningful, memorable and measurable. Rhonda Basler shares her "three M" strategy for creating standout customer experiences with Frost & Sullivan's Customer Contact eBulletin.

The Importance of Creating Passionate Customer Advocates

By Rhonda Basler Director, Customer Engagement Hallmark Business Connections Companies often struggle to attain perfection in order to win in the marketplace. We aim for flawless execution and high-quality products, but perfection is typically reserved for snowflakes and warm, sunny spring days. Although businesses consistently try to hit the mark, perfection is not always feasible. To win in the marketplace, we must first focus on winning with our customers by creating standout experiences…

Leon Gorman said it best: "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity."

39 Motivational Quotes for Customer Service Bliss

Customer Service, Customer Support, Customer Success - no matter what it’s called, every company has a team or department that is dedicated to helping its most…

A personal touch and a bit of empathy can go the distance in making a positive impact on a customer's day.
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Top 20 Inspirational Business Quotes from Famous Founders

Inspirational business quotes from world's most iconic entrepreneurs. Beautifully designed quote cards to motivate your next move.

The customer experience surpasses face-to-face interactions in today’s technological world. Learn to engage customers personably through digital and interpersonal communications.

Customer Service Statistics [INFOGRAPHIC]

Better service would translate into lots of repeat customers, which would mean low marketing expenses, long-term profits, and fast growth

Happy employees relate better to customers. Rhonda Basler explains the importance of  creating more positive, memorable interactions through employee engagement.

Employee Engagement: The Domino Effect on Customers

Happy employees relate better to customers. Rhonda Basler explains the importance of creating more positive, memorable interactions through employee engagement.

Support and advocate for your customers and your customers will support and advocate for you.

10 Tips For Reputation And Crisis Management In The Digital World

In life, and in business, reputation is everything. This is especially true in the digital world where radical transparency and high customer expectations reign supreme. Consider these 10 tips for managing reputation of your business.

All you need to brighten a customer's day, form a bond or offer meaningful assistance is a moment. Make that moment count.

Customer Service Speaker | Shep Hyken Keynote Speaker

All you need to brighten a customer's day, form a bond or offer meaningful assistance is a moment. Make that moment count.

"Sharing is caring." Learn to build your brand through customer loyalty.
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How to Encourage Your Customers to Recommend You to Their Friends

Are you harnessing the power of word of mouth marketing? […]

Your current customers are one of your greatest assets. Take the time to invest in them and remember: retention, retention, retention!

VALUE OF A LOYAL CUSTOMER INFOGRAPHIC

Customer Loyalty Infographic detailing the stats of why loyalty marketing works and the financial impact of customer loyalty.

Loyalty programs can help build and maintain your relationships with your customers.

Customer Loyalty Programs

Less than 40% of small businesses offer a customer loyalty program, and the ones who do mostly use the old paper-based punch card solution. In the mea

As the customer experience continues to change, companies need to adapt their engagement methods to keep up and continue to meet and exceed customer expectations.

Infographic: How can you become a customer experience master?

New research from The CMO Council and SAP shows just how important customer experience is to business - and how challenged organisations are to master these

Learn how “The Thank You Effect” can help you build relationships with your customers.

The "Thank You Effect": 50 Small Ways to Improve Customer Service

“The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there…

From call centers to in-person interactions, the customer experience comes in many different forms. Ensure your employees deliver a cohesive, personalized experience during each customer communication.
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Customer Service Speaker | Shep Hyken Keynote Speaker

From call centers to in-person interactions, the customer experience comes in many different forms. Ensure your employees deliver a cohesive, personalized experience during each customer communication.