Service blueprint

Two of the most commonly used design tools are Customer Journey Maps and Service Blueprints. They are valuable tools for communication and are important for understanding where your organization could use improvement. ⁠ We break it all down for you in our FREE downloadable. Click through to be taken there! 👏

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

Lynn Shostack coined the term ‘Service Design’ in 1982 to help organizations understand and unpack it’s behind the scene processes and the subsequent interactions between them. Focussing on the more…

This article is meant to be a descriptive account of my entire project walkthrough. So, it would be a rather lengthy read. I might write a shorter version sometime later, but this should serve as a…

Experience map for a coworking place project designed by Angélique Schlick . Connect with them on Dribbble; the global community for designers and creative professionals.

Imagine you move to a new city and after some time you decide to have your hair cut or get a new hairstyle. For some people, this would be a frightening thought. Based on your knowledge of the consequences of not finding a new hairdresser who is "as good as"...

Online diagramming and flowchart Software for creating flowcharts, diagrams, sitemaps, UML models, business processes and wireframes

For the design enthusiasts in our network, I have a question for you: When you're working on a design project at your organization and create a customer journey map, do you ever feel like you still on...

VOYCE Whakarongo Mai - Service Design and Operating Model | Best Awards

Service Blueprint

Savannah Riverboat Cruises' service exploration

Workshop: Using Service Blueprinting to Evolve Services - Download as a PDF or view online for free

Learn how to audit your business's processes with a service blueprint. Discover how to use it, fix fail points and bottlenecks, and increase operational efficiency!

This guide explores the Service Blueprint definition, benefits, and real-world examples. Learn how they enhance UX and service efficiency.

Recently, we introduced you to the core concepts of service design, a powerful approach that examines complex interactions between people and their service experiences. With this post, we examine one…

UI/UX, Graphic Design, Infographic

In the first part of the blog series, we described the challenge of combining service design and secure design with agile methods. In this blog post, we will describe a process model for tackling this issue. This model combines the envisioning phase with the agile development phase and ensures that secure design and service design are […]