Mateus Prado
More ideas from Mateus
Mapping Experiences. Orchestrating Touchpoints.

Orchestrating touchpoints Midwest UX Mapping the Experience by Chris Risdon June 2012 - Rachel Li

Designing the Organization from Service Design Perspective: To find a solution, it is necessary to turn an eye to and consider the experiences at the back stage in addition to those at the front.

Service Design Front Stage and Back Stage – Designing the Organization from Service Design Perspective — Medium