Explore Service Design, Interaction Design, and more!

▶ What Can Service Design Do For Your Company? - YouTube

What Can Service Design Do For Your Company? A short film on the value of Service Design - produced by University of Dundee postgraduate students.

presentation-stickdorn-englishfall2012web by Marc Stickdorn via Slideshare

A presentation we (Jakob Schneider & Marc Stickdorn) use to frame why we need service design thinking and to explain the basics, process, methods and tools.

#GreatRead The Service Innovation Handbook - Action-oriented Creative Thinking Toolkit for Service Organizations #socinn

The service innovation handbook

The Service Innovation Handbook - Action-oriented Creative Thinking Toolkit for Service Organizations

UX User Persona Printable Version

We pieced together our own persona template. You can use it to generate personas for user experience design process, branding and marketing strategies.

Source #1: This particular e-book called, “Adaptive Path’s Guide to Experience Mapping”, covers experiencing mapping thoroughly. But I thought this was a great resource for it.

Adaptive path's guide to experience mapping

IDEO - Human-Centered Design Toolkit: An Open-Source Toolkit To Inspire New Solutions in the Developing World

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine - Love a good success story? Learn how I went from zero to 1 million in sales in 5 months with an e-commerce st

Analysis of a service, through the Customer Journey Map on Behance

A Customer Journey Map, which I have created to analyse a service.Mapping the different users' journey, I have made a path through the different steps of the service.

Proto Personas for Car Care App by Athena Petropoulos, via Behance

These are three proto personas for Car Care, a mobile/tablet app. The app allows users to easily and seamlessly manage their vehicles.CAR CARE APP DESCRIPTION:When was the last time you got a tune up?

El viaje del cliente en KLM #servicedesign http://www.pinterest.com/nlappalainen/service-design-i-business-design/

Designed for KLM as part of a new concept called Meet & .This is an extension on the current Meet & Seat concept. Along the customer journey the concept can be more extensive.

Image result for user journey quote

Offline and online experiences can interact and overlap easily in today's world. In Part 2 of this series, author Sofia Hussain shows us how to turn an ecosystem map into a tool for creating truly holistic experiences.

La valeur ajoutée du Service Design

{VIDEO] What is the Value of Service Design? /// Short introductory look at the role service design can play in business.

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