"An uplifting experience – adopting ethnography to study elevator user experience" April 2, 2013 Must get in touch with Rebekah Rousi, @rebekahrousi who describes how the combination of qualitative and quantitative data collection was fruitful in her analysis of elevator usage.
Using Service Blueprints to evolve services, Feb 2013
Creating Design Thinkers
Design 4 Social Innovation | Go beyond the hype http://design4socialinnovation.com.au/ Very exciting conference coming up in Sydney this October
Design Thinking for Government :: igovbrasil.com
Crash Course: Service Design Methods for Synthesis & Ideation by Service Jam Los Angeles via slideshare
Design the new Business Design and business can no longer be thought of as distinct activities with individual goals. Design the New Business is a film dedicated to investigating how designers and businesspeople are working together in new ways to solve the wicked problems facing business today. The short documentary examines how they are joining forces by bringing together an international ...
Service Design Breakfast: There is no such thing as service design - Anton Schubert, 358
Service design insights from nine case studies
online book: Service design insights from nine case studies
servicise-thinking-beyond-products-workshop-next-2013 by Service Design Berlin via Slideshare
It has become increasingly clear that we are not moving with enough urgency. That’s been true for years, and it was exactly my experience wh...
Next Library Service Safaris
Design the New Business [VIDEO] As our world changes, the challenges to business grow. Old ways of thinking are being replaced by open minds and creativity. Design is playing a central role in helping solve problems and drive the future. We invite you to see how design is shaping the new business.
Curso online de Design thinking! passando por todo o processo do duplo diamante http://www.descola.org/track/1/design-thinking