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presentation-stickdorn-englishfall2012web by Marc Stickdorn via Slideshare

presentation-stickdorn-englishfall2012web by Marc Stickdorn via Slideshare

Service Design: Recommended Reading for Service Designers

Service Design: Recommended Reading for Service Designers

Landing page para baixar o livro por um tweet.

Landing page para baixar o livro por um tweet.

Design Thinking 101: Customer Journey Mapping

Design Thinking 101: Customer Journey Mapping

#DesignThinking, Deconstructed

#DesignThinking, Deconstructed

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields.

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields.

Empathy Map. A service design tool.

Empathy Map. A service design tool.

The Principles of Service Design Thinking Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.The principles here are drawn from the design ethos of Design4Services.

The Principles of Service Design Thinking Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.The principles here are drawn from the design ethos of Design4Services.

Exploring Service Design: User Experience Beyond the Screen by Ariel van Spronsen via slideshare

Exploring Service Design: User Experience Beyond the Screen by Ariel van Spronsen via slideshare

Service Design DEFINE Canvas :: Define the Development Challenge.   www.slideshare.net/fred.zimny/service-design-toolkit-english/5

Service Design DEFINE Canvas :: Define the Development Challenge. www.slideshare.net/fred.zimny/service-design-toolkit-english/5

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