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presentation-stickdorn-englishfall2012web by Marc Stickdorn via Slideshare

presentation-stickdorn-englishfall2012web by Marc Stickdorn via Slideshare

User Experience vs Customer Experience - same,same but different

User Experience vs Customer Experience - same,same but different

learning2learn by Silvia  Rosenthal Tolisano via Slideshare

learning2learn by Silvia Rosenthal Tolisano via Slideshare

Designing the Intangible: an Introduction to Service Design. Start on slide 30 for example service design deliverables and prototypes.

Designing the Intangible: an Introduction to Service Design. Start on slide 30 for example service design deliverables and prototypes.

user-experience-best-practices by Nick Finck via Slideshare

user-experience-best-practices by Nick Finck via Slideshare

A talk Marc gave at the UI20 conference in Boston, November the 3rd, 2015.  Content:  1. The typology of journey maps  2. Customer experience research  3. Prototyping services  4. Service design and start-ups  Smaply: www.smaply.com  ExperienceFellow: www.experiencefellow.com  This is Service Design Thinking: www.thisisservicedesignthinking.com  This is Service Design Doing: www.thisisservicedesigndoing.com

A talk Marc gave at the UI20 conference in Boston, November the 3rd, 2015. Content: 1. The typology of journey maps 2. Customer experience research 3. Prototyping services 4. Service design and start-ups Smaply: www.smaply.com ExperienceFellow: www.experiencefellow.com This is Service Design Thinking: www.thisisservicedesignthinking.com This is Service Design Doing: www.thisisservicedesigndoing.com

The New Seriousness of Design

The New Seriousness of Design

Service Design Toolkit – Downloads 2011

Service Design Toolkit – Downloads 2011

Zeen | [UX Journal] - UX Journal - Vol.1 August 2012

Zeen | [UX Journal] - UX Journal - Vol.1 August 2012

Timeline

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Timeline

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