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uma-estratgia-para-a-estratgia-digital by Rodrigo Maroni via Slideshare

uma-estratgia-para-a-estratgia-digital by Rodrigo Maroni via Slideshare

Service Circle http://urbanomnibus.net/2010/10/what-is-service-design/

Service Circle http://urbanomnibus.net/2010/10/what-is-service-design/

Stresspoints from the embrace – Medical Experience for Ethnic Minority project

Stresspoints from the embrace – Medical Experience for Ethnic Minority project

"/design thinking is not (or less) about design. It is about new capabilities to harness collective imagination and customer empathy to empower companies to think, act and organize differently. It involves rethinking about customer value, strategic future, sustainable differentiation and system impact" by Idris Mootee via Slideshare

"/design thinking is not (or less) about design. It is about new capabilities to harness collective imagination and customer empathy to empower companies to think, act and organize differently. It involves rethinking about customer value, strategic future, sustainable differentiation and system impact" by Idris Mootee via Slideshare

DIY La Marca Personal

DIY La Marca Personal

Seven Steps for Developing Customer Journey Maps | Customer Experience Matters

Seven Steps for Developing Customer Journey Maps

Seven Steps for Developing Customer Journey Maps | Customer Experience Matters

innovation process

innovation process

Account Planning in Digital Age by Zigurds Zakis via slideshare

Account Planning in Digital Age by Zigurds Zakis via slideshare

a-planners-playbook-everything-i-learned-about-planning-at-miami-ad-school-new-york by Sytse Kooistra via Slideshare

a-planners-playbook-everything-i-learned-about-planning-at-miami-ad-school-new-york by Sytse Kooistra via Slideshare

Click through to browse Ideo's fantastic human-centered design toolkit

Click through to browse Ideo's fantastic human-centered design toolkit

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